Frequently asked Questions

Are Gateway Wheelers going to be cycling again?

Yes, we are going to be cycling around the Houghton Rectory Park track and soon.  We are in the last stages of our Covid 19 Safer Cycling Plan.  Once this is signed off then we can start cycling again.

 

What is the Gateway Wheelers Covid 19 Safer Cycling Plan?

Gateway Wheelers wants to make everyone’s cycling experience as safe as possible from Covid 19 this includes members, volunteers and staff. To achieve this our cycling sessions must be ran differently.

 

How will the sessions be different?

Our new cycling sessions will be 45 minutes long (This includes a 15 minute pre-cycling time) for a maximum of 6 people from the same household/bubble.

 

Why are we restricted to a maximum of 6 people per session?

Although organised disability sport has fewer restrictions, we will still be sticking to having no more than 6 people cycling at any one time. We run our cycling sessions in a public park, and it is a privilege to do so, we want to work in harmony with the local community.

 

Is there a cost for using a bike?

Due to the financial pressure on Gateway Wheelers caused by Covid 19, we have had to take the hard decision to introduce a £5 per bike fee.  As you can imagine this was a very hard decision to make, however it is needed to help Gateway Wheelers with the financial running of the charity.

 

Can I pay by cash or card?

Cash only. Unfortunately, our payment system is in its early days, Therefore we can only accept the correct amount of cash (No change Given) on the day.  We are looking into alternative payments methods for future sessions.

 

How can I make a booking?

To view/book available slots, visit our website www.gatewaywheelers.org.uk If you are using a PC, click on the Members Area tab at the top of the page.  If you are using a mobile phone click on the Menu tab, then Members Area, this will take you to our Menu Area, which is our booking facility.

 

The Member Area is asking for a password, I don’t have one, how do I get one?

On completion of this year’s membership form you will be sent a password for the Member Area.  If you have lost/forgotten your password, please contact booking@gatewaywheelers.org.uk

 

How do I get a copy of this year’s Membership Form?

This year, all members are being encouraged to use our new electronic Membership Form, which is located in our member’s area ( www.gatewaywheelers.org.uk/basic-01 ).

If you require a paper membership form, this can be requested by emailing booking@gatewaywheelers.org.uk

 

Can I amend/cancel my booking?

Yes it is very easy to amend/cancel your booking and If you find you can’t attend for whatever reason, please do amend/cancel your booking as this will allow another family to cycle on that day.

Once you have made your initial booking you will receive a confirmation email.  This confirmation email contains an amend and cancellation link to our website.

 

I want to book a certain bike to use, how can I do that?

We have had to reduce the number of bikes available for our session to make more space for social distancing in The Barn.  Therefore, all the available bikes have been photographed, numbered, and can be viewed in our Member Area on our website.  When making your booking online, just let us know the number bike and we will have that bike ready for you when you arrive.

 

Are there toilets available to use?

Yes, our toilets will be available for use.  All you need to do is tell a member of the Gateway Wheelers team you need to use them, and we will allow you access via the side door.

 

 

I need help getting on a bike, will you be able to help me?

Unfortunately, we will not be able to assist members onto bikes and will not be able to cycle around with members. We hope to change this to return to normal in the future, but for now, this will not be possible.

 

Can I borrow a helmet?

Unfortunately, you cannot borrow a helmet from us, We encourage members to either bring their own helmet or buy a new helmet from us. These helmets are available to members at a discounted price.

 

Will there be drinks and snacks available?

Unfortunately, we will not be providing drinks or snacks at the moment and advice members to bring their own.

 

Will there be a place for me to leave personal belonging?

Unfortunately, there will be no place for personal belonging to be left at The Barn.

 

I have further questions or a suggestion, who should I talk to?

If you have any further questions or suggestions, please don’t hesitate in contacting

Sara at booking@gatewaywheelers.org.uk or tel: - 07584 737449

or Brian on 07764 495902