Frequently asked Questions

Are Gateway Wheelers cycling again?

Yes, we cycling again in Houghton Rectory Park.  Our cycling sessions are a Monday, Wednesday and Friday.  10am, 11am and 1pm. Due to the limited number of staff and volunteers available at the moment our Darlington sessions have been put on hold for the time being.  

 

What is the Gateway Wheelers doing to stop the spread of Covid 19? 

Gateway Wheelers wants to make everyone’s cycling experience as safe as possible from Covid 19 this includes members, volunteers and staff. To achieve this our cycling sessions must be ran differently. We ask that you book a place so we know you are coming, All bikes are cleaned after every use and hand sanitiser is available.  you will also see staff and volunteers still wearing masks in the Barn area.

Is there a yearly membership fee?

Due to the financial pressure on Gateway Wheelers caused by Covid 19, we have had to take the hard decision and reinstate our yearly membership fee of £5 individual or £10 family. This is to be paid at your first cycling session.

 

Is there a cost for using a bike?

Gateway Wheelers has received funding for our kids club, this means you only need to pay our yearly membership and then the kids club is free to attend.

We are still applying for funding to help with our other sessions.  Therefore until this comes through we have had to take the hard decision to introduce a £5 per bike fee, per session. As you can imagine this was a very hard decision to make, however it is needed to help Gateway Wheelers with the financial running of the charity.

 

Can I pay by cash or card?

Cash only. Unfortunately, our payment system is in its early days, Therefore we can only accept the correct amount of cash on the day.  We are looking into alternative payments methods for future sessions.

 

How can I make a booking?

Visit our website www.gatewaywheelers.org.uk If you are using a PC, click on the Cycling Sessions tab at the top of the page.  If you are using a mobile phone click on the Menu tab, then Cycling Sessions, this will take you to our Cycling Session page. Here you will find all the information you need including current timetable, bike catalogue, booking facility.

 

How do I get a copy of this year’s Membership Form?

This year, all members are being encouraged to use our new electronic Membership Form, which is located in our member’s area ( www.gatewaywheelers.org.uk/basic-01 ).

If you require a paper membership form, this can be requested by emailing booking@gatewaywheelers.org.uk

 

Can I amend/cancel my booking?

If you need to amend/cancel your booking please email booking@gatewaywheelers.org.uk or quoting your membership number, date and time of the cycling session you need to amend. Alternatively call Sara on 07584737449 or Brian on 07764 495902

 

I want to book a certain bike to use, how can I do that?

We have had to reduce the number of bikes available for our session to make more space for social distancing in The Barn.  Therefore, all the available bikes have been photographed, numbered, and can be viewed in our Cycling Sessions section on our website.  When making your booking online, just let us know the number bike and we will have that bike ready for you when you arrive.

 

Are there toilets available to use?

Yes, our toilets will be available for use.  All you need to do is tell a member of the Gateway Wheelers team you need to use them, and we will allow you access via the side door.

 

I need help getting on a bike, will you be able to help me?

Unfortunately, we will not be able to assist members onto bikes and will not be able to cycle around with members. We hope to change this to return to normal in the future, but for now, this will not be possible.

 

Can I borrow a helmet?

Unfortunately, you cannot borrow a helmet from us, We encourage members to either bring their own helmet or buy a new helmet from us. These helmets are available to members at a discounted price.

 

Will there be drinks and snacks available?

We have a selection of drinks available for 50p each. 

 

Will there be a place for me to leave personal belonging?

Unfortunately, there will be no place for personal belonging to be left at The Barn.

 

I have further questions or a suggestion, who should I talk to?

If you have any further questions or suggestions, please don’t hesitate in contacting

Sara at booking@gatewaywheelers.org.uk or tel: - 07584 737449

or Brian on 07764 495902